1. Staffing: Schedule an adequate number of employees to work at one time. Too many stores only have one employee working at a time. When that employee goes to the back room or even to the bathroom, the store is left empty and is an easy mark for a shoplifter.
2. Greetings: Greet every customer that enters the store. This lets the customer know you are aware of their presence.
3. Be Attentive: Make yourself available to all customers and never leave the store unattended.
4. Receipts: Give each customer a receipt for every purchase. Require receipts for refunds for cash. Trash any discarded receipts immediately.
5. Stay Focused: Don’t allow customers to distract the cashier while another person is being checked out.
6. Bag Check: Implement a policy and procedure for backpacks and bags brought in by customers. This one is not a customer favorite and I would avoid making it an automatic practice.
7. Code 3: If you notice suspicious activities, alert other employees immediately. Many stores have a security code to alert staff of possible shoplifters.
8. Helping Hand: Approach the suspicious person and ask if he/she is finding everything okay. Mention that you’ll be nearby should he/she need your help. Make the shoplifter feel watched.
9. Tag Swap: Cashiers should watch price tags and be on the lookout for price switching. Ask for a price check if something seems out of place.
10. Hidden Items: Shoe boxes, pocketbooks, baskets with lids and any other product easily opened should be inspected by cashiers to be sure it does not contain other merchandise.
11. Sealed Shut: Every bag should be closed. Many stores have gone to a sealed bag system.